Reviews & Testimonials

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Rated 5/5 based on 25 customer reviews
"Ali is the best! She is so personable and knowledgeable, and always happy to answer questions. My neck and back pain significantly decreased after working with her."
Jan 01, 2024
From Google
"Outstanding experience. My therapist, Ali, provided exceptional care for my hip and sciatica pain. She is friendly and professional. Highly recommended for anyone seeking effective physical therapy."
Nov 18, 2023
From Google
"My experience at Downtown Physical Therapy has been nothing but positive. I worked with Ali who was very helpful given my situation. During each session she showed a positive attitude and was very knowledgeable in choosing the correct routine to benefit me. I would not hesitate to work with Ali again."
Nov 08, 2023
From Google
"I had a fantastic experience rehabbing my knee at Downtown Physical Therapy. The therapists were always very friendly and helpful, which made the rehabbing experience much easier to work through. They helped personalize my rehab experience by providing weekly exercises that they thought would work best for my needs. Scheduling was never an issue either. I would recommend this place to anyone in need of physical therapy in the Boston area. Shoutout Ali, Binita and the rest of the fantastic crew there!"
Nov 01, 2023
From Google
"I had a fantastic experience rehabbing my knee at Downtown Physical Therapy. The therapists were always very friendly and helpful, which made the rehabbing experience much easier to work through. They helped personalize my rehab experience by providing weekly exercises that they thought would work best for my needs. Scheduling was never an issue either. I would recommend this place to anyone in need of physical therapy in the Boston area. Shoutout Ali, Binita and the rest of the fantastic crew there!"
Nov 01, 2023
From Google
"After having hip surgery, I begin PT with Ali. She was amazing. I highly recommend her and Downtown PT Rehab."
Oct 24, 2023
From Google
"The therapy they gave me helped me a lot. I was very happy!"
Oct 03, 2023
"Ali is the best! I tore my distal biceps tendon and had to have surgery. The recovery was over many months and Ali was absolutely great. She was consistent and thorough in my recovery. I highly recommend her!!"
Sep 28, 2023
From Google
"Can't recommend this place enough! For 2 years, I had been dealing with persistent calf pain that never seemed to go away. My visits with Diem and Ali helped me get to the point where I can finally see progress. I would also recommend the dry needling to help break up scar tissue (it's not as painful as it sounds!)."
Sep 27, 2023
From Google
Sep 27, 2023
From Google
"I had hip surgery for an impingement about 18 months ago, I was still having issues with inflammation, stiffness, and sitting pain. After almost 100 normal PT sessions (some other PT location) I started dry needling with electrical stimulation with Ali; my pain has significantly reduced +80%, my inflammation is gone, and I have almost full range of motion back in my hip. Ali, is very knowledgeable, listens to you and adjusts her approach as you progress. I would highly recommend dry needling and/or dry needling with electrical stimulation with Ali."
Sep 01, 2023
From Google
"I had a rotator cuff injury that required PT; I went to Downtown Physical Therapy and Rehab for three months. I usually saw Ali and Diem, and I saw Bonita a couple of times. All of them were extremely helpful in terms of the physical therapy, but above all, I appreciate their positive attitude and emotional support. I was quite cranky sometimes from being in pain and from not being able to do my regular activities. Their patience and optimism with me, even when I was cranky, helped me develop my own optimism, patience, and consistency with the exercises. I forget the name of the receptionist, but she is also a wonderful presence at the office; she has a warm, friendly, and calm demeanor."
Jul 25, 2023
From Google
"Diem in Framingham is the best and I can't recommend Downtown PT enough. She's highly knowledgeable and experienced and helped accelerate my recovery from a Shoulder Labrum Tear surgery. I didn't think I would regain my previous range of motion or strength, but with Diem's help and guidance I was able to. Stay away from the large hospital or chain PTs - Downtown is the way to go IMHO."
Jul 17, 2023
From Google
"I visited Ali for assistance with my sinuses. She was incredibly informative about the benefits of dry needling and helped make me feel at ease while she worked on me. The procedure was quick, efficient, and even relaxing and fun! I noticed a difference immediately and felt the pressure decrease in my face. 10/10 if you’re thinking of trying dry needling try it here!"
Jul 12, 2023
From Google
"I was having real pain in my IT Band while exercising and running and saw Ali for dry needling and after 1 session I feel such a huge and better difference!"
Jun 26, 2023
From Google
"Had an amazing experience with Ali. I walked in feeling really nervous about my situation and within a few weeks i was already back in the gym doing my thang. Thank you Ali and the DPTR team"
Jun 02, 2023
From Google
"I have been dealing with a radial nerve compression issue in my arm for the last few months. I tried dry needling with Ali to try and ease the tightness and pain. She was excellent at explaining the process before and during my appointment. It went exceptionally well. I felt comfortable and gained much more mobility in my fingers and there has been substantially less pain in my elbow and arm since my first procedure 3 days ago. I would recommend this alternative treatment. I will be continuing this therapy. Thank you Ali!"
May 25, 2023
From Google
"I have been dealing with a radial nerve compression issue in my arm for the last few months. I tried dry needling with Ali to try and ease the tightness and pain. She was excellent at explaining the process before and during my appointment. It went exceptionally well. I felt comfortable and gained much more mobility in my fingers and there has been substantially less pain in my elbow and arm since my first procedure 3 days ago. I would recommend this alternative treatment. I will be continuing this therapy. Thank you Ali!"
May 25, 2023
"Ali is GREAT! Had surgery done on my shoulder and was going to another PT place and wasn’t able to progress after a few months. Ali was able to help me and and got me to start lifting! She is awesome and definitely recommend her to everyone!"
May 15, 2023
From Google
"I had a fantastic experience with Ali and the whole staff at the North End location rehabbing my shoulder. They were knowledgeable, friendly, and convenient. I highly recommend for anyone needing PT"
May 10, 2023
From Google
"I had a good amount of pain in my legs before I ran the marathon and had a great experience with the dry needling. Ali need exactly what she was doing and helped a lot in the process. A lot of the pain subdued and helped with the run."
Apr 25, 2023
From Google
"Started seeing Ali for dry needling/pt a couple weeks ago to deal with some chronic back pain. In just a few weeks she’s got my back feeling better than it has in a few years. Very friendly, knowledgeable and flexible with my schedule needs. Exceeded all expectations I had going in."
Mar 11, 2023
From Google
"Last year I saw Ali for a scapula injury and she was AMAZING! You can tell she really cares about her patients. She is kind, thoughtful, motivating and smart. She helped me so much since I started working with her. Highly recommend!!"
Feb 27, 2023
From Google
"Downtown physical therapy was absolutely amazing. It was so easy to book an appointment, the staff were friendly, helpful and could answer all my questions. Appointment times were flexible and I had plenty of options to fit into my schedule. My first appointment was with June who was so knowledgeable and thorough in her assessment. My follow up appointments were with Ali (due to my calendar clashes). Ali was amazing; she made PT challenging but fun. She pushed and encouraged without making me feel pressured. After just a few sessions I could see a real difference and a big improvement. I would highly recommend downtown pt rehabilitation to anyone looking for 1:1 PT sessions with a knowledgeable and dedicated team. I hope I won't need further treatment, but I wouldn't consider going anywhere else in the future."
Feb 09, 2023
"I'm so glad I switched to this practice. Ali was wonderful, listening to my concerns and how things were working, and recommending different exercises based on where/how I'd be able to do them. She found the problem quickly and I felt better right away. After a few weeks I'm doing exercises on my own that are getting easier. It's easy to get an appointment soon and it's a short walk from Haymarket. They worked with MassHealth too. Highly recommended."
Feb 06, 2023
From Google
"Super knowledgeable and friendly! I had several issues going on (shoulder, hip, core) and they were super knowledgeable in every area. Ali was my main trainer, but when she was out, I saw another trainer and she was also really helpful. They go above and beyond too. I was able to keep an exercise band, I have all of the exercises in an email and I know if anything else comes up, they are there to help. Definitely recommend this place!"
Feb 03, 2023
From Google
"I have been working with Ali for the last several weeks for physical therapy, post knee surgery for a torn meniscus. She is so knowledgeable and provides realistic exercises that you can easily do at home. Recently, I tried dry needling for the tightness in my IT band and lower back. This is different from acupuncture which I have had in the past Once again, Ali was so knowledgeable, explaining every step of the needling process. The needling has helped with the tightness, pain and inflammation. It’s been instrumental in helping my body heal & enabling me to do the strengthening exercises. I highly recommend Ali for dry needling and/or physical therapy!"
Feb 02, 2023
From Google
"Downtown Physical Therapy is an excellent alternative to large PT centers; offering one-on-one therapy without the distractions of other therapists and patients talking and moving about."
Dec 29, 2022
"I have suffered from lower back pain for years. I went to visit Ali to see if she could help and she suggested dry needling. I wasn’t so sure it would help, but I figured it didn’t hurt to give it a try. She walked me through each step and was constantly asking me about my pain level. It truly does not hurt, it just brings a level of pressure to the area. Once the needles are removed there’s no residual pain other than a bit of muscle soreness. I had the procedure done in November and have not experienced any lower back pain whatsoever. Highly recommend!!"
Dec 27, 2022
From Google
"I had a SEVERE case of vertigo and dizziness. I couldn't walk on my own for about a week and it was hard to walk for another week. I worked with Binita and she was AWESOME - helped me progress and try a number of thing to help me get back to "normal" and a lot of smart and way things to practice that were easy to understand and work on. I can't say enough great things about Binita"
Dec 12, 2022
"I was dealing with plantar fasciitis for several months before seeing Ally at Downtown PT. Ally is amazing and recommended dry needling to elevate deep tissue and muscle tightness in my calves and foot and had a really great response to it. There was no pain and the next day my legs and felt better then I can remember in a long time. I highly recommend this to anyone dealing with long term muscle tightness and soreness! THANKS ALLY!!"
Dec 02, 2022
From Google
"Ali has worked with me on dry needling several times. She was very thoughtful during the session making sure that I was comfortable with the treatment and constantly checked in on me to make sure that I was feeling good. I recently had her treat my quad to work on a contusion - I woke up the next morning and the swelling was reduced substantially and I was pain free. I highly recommend her as a therapist!"
Nov 18, 2022
From Google
"I was seen by Ali for dry needling, I had a sprained ankle with some swelling, and overnight my ankle was MUCH better! Ali is a professional thru and thru, great bedside manner, gentle yet effective and just a lovely person to interact with. You’re in the best of hands when working with Ali, I recommend 10/10!!"
Nov 17, 2022
From Google
"I was fortunate to work with Binita on some issues I was having with my back. She provided great advice and took time to show me a number of different exercises to try at home. Within a few months of working with her, I was back to 100%. I will certainly be returning to her if I have any other issues in the future."
Sep 07, 2022
From Google
"Bonita is a very accomplished therapist. Shares helpful information and works with you to get the best results."
Aug 24, 2022
From Google
"Binita is extremely knowledgeable and fun to work with. Made recovering a little more enjoyable! Got great treatment and good plans to continue recovery from an achilles tear. Recommend fully."
Aug 24, 2022
From Google
"Binita is an excellent therapist. She listens well and has helped me tremendously over several months work on a torn rotator cuff with arthritis and bursitis. I also had spinal stenosis and right leg pain. I came in a mess and I left feeling well. I miss our weekly visits, but happy I don't need therapy right now. I give her five stars!"
Aug 23, 2022
"Binita and Diem are great, they don't just go through the motions but go out of their way to get you right. Would highly recommend!"
Aug 23, 2022
From Google
"Everyone has been more than helpful. I thank you, God bless."
Aug 22, 2022
"Diem is absolutely amazing and an outstanding physical therapist. Downtown Physical Therapy &Rehab is amazing as a whole team and has changed my entire recovery time. Every physical therapist in this organization has treated me kind and has been beyond patient and I would recommend this company 10/10 this is a great physical therapy team."
Jul 05, 2022
From Google
"Great friendly and effective physical therapy. Binita was a huge help with my sciatic nerve pain and other injuries. As well as improving my work outs in general. Extremely knowledgeable, highly recommended."
May 10, 2022
From Google
"Great friendly and effective physical therapy. Diem is very knowledgeable and has been a huge help with my sciatica"
May 10, 2022
From Google
"Went to Diem for 6 months of rehab following an ACL tear and she did a great job getting me back to running. Highly recommend"
Jan 20, 2022
From Google
Dec 30, 2021
From Google
Oct 08, 2021
"I can’t say enough about Diem. I went to her because she specializes in TMJ and with her help, I am no longer experiencing any discomfort. The rest of the staff were very warm and friendly. I would highly recommend Downtown therapy. They know what they are doing."
Jun 23, 2021
From Google
"Diem is such a helpful and knowledgeable therapist. I really appreciate how much she cares about my health and well being and how hard she has worked to help me get better. Highly recommend !"
Jun 14, 2021
From Google
"Carrina was amazing! I went in to Downtown PT with my arm in a sling after repeatedly dislocating it, fearing I wouldn't be able to ski or play sports again. Within 6 weeks she helped me regain full strength, range of motion, and confidence in my shoulder. While I missed out on the back of the ski season, I've been able to play tennis and swim without worrying about it re-dislocating."
Jun 03, 2021
From Google
"Great PT, great location, great office staff, only wish there was a discount for parking - Paid $13.00 for a half hour, was over by 2 minutes, do this 2 x's week = $100 month, have to find other ways to get here cheaper."
May 27, 2021
"Carrina is great! She was very helpful for the rehabilitation of my shoulder post-surgery. With her guidance and expertise, I saw substantial and quick Improvements regarding mobility and strength of my shoulder."
Apr 12, 2021
"Courtney was exceptionally thoughtful, knowledgeable and professional. Selana at the front desk was also very cordial and welcoming. A pleasant and very helpful series of sessions after hip replacement."
Mar 25, 2021
From Google
"Had a great experience here! I went to the Cambridge location for back problems. My therapist was Carrina, and she was great - super nice, made me really comfortable, and gave me exercises that took care of the problem after just a few weeks. I'm very satisfied with my experience!"
Feb 25, 2021
From Google
"I received top-notch treatment!"
Feb 21, 2021
"I cannot say enough good things about Carrina at Downtown Physical Therapy. She was always prepared with new exercises and stretches to learn at each session. She challenged me. She helped me strengthen and reduce inflammation in my lower back, and she helped me overcome a hamstring injury. She took the time to email me the exercises and answer my questions She is a pleasure to work with and is really engaged in her work. I highly recommend her!"
Feb 18, 2021
From Google
"Great experience, cause of pain quickly identified and worked on straight away! Highly recommend Downtown PT!!"
Feb 18, 2021
From Google
"MY TREAMENT WAS SUPERB!"
Feb 16, 2021
Jan 26, 2021
From Google
"Wonderful experience (with Courtney). Great improvement in shoulder movement. All the staff is extremely friendly and helpful."
Jan 19, 2021
"Matt is going to be a great Physical Therapist. His empathy and caring are so important in this field. He is really good at his job, and should be very successful."
Jan 06, 2021
"Excellent PT service. Very professional, friendly and clean. Provide excellent exercise materials to do at home . PT staff well trained and responsive to needs and concerns of clients. Highly recommend."
Dec 16, 2020
From Google
"I had a great physical therapy experience with Courtney James and the whole staff at Downtown Physical Therapy and Rehab. They were easy to talk to, I didn't feel rushed, or pressured, they were accommodating. I would recommend Downtown Physical Therapy and Rehab to anyone looking "
Nov 18, 2020
"Courtney did a great job with supporting my foot's rehab back to running. Thank you!"
Oct 25, 2020
From Google
"My experience with Carrina over the last two months has been nothing but amazing. I achieved my goals, both getting over the mental fear and pursuing physical strength, in just a couple of months after injuring my shoulder. Because I will have to do the exercises we worked with from now on, Carrina ensured that I was comfortable with progressing on my own before discharging me. I highly recommend!"
Oct 23, 2020
From Google
"I'm glad I met Carrina. She carefully asked about my back pain situation and gave me advice. After 2 sessions and doing her stretching exercises, I feel much much better now. Thank you Carrina."
Oct 22, 2020
From Google
"Courtney James Downtown Physical Therapist is smart , friendly and professional.thanks to the treatment session I received the muscle Issues were resolved.over all, I highly recommend this Physical Therapist. D.P"
Sep 24, 2020
From Google
"Diem has given me exercises that directly improve my core strength, which takes some of the pressure off my spine. The beginning exercises were gentle, and new exercises have been added gradually as I have become stronger. I appreciate Diem's cheerfulness and optimism, but she is realistic in her goals for me to stabilize my disc degeneration since it is up to me to do the exercises."
Sep 11, 2020
"The physical therapy service has been excellent and effective."
Sep 11, 2020
"Awesome experience. Courtney James was easy to work with and got me back to 100% through a dedicated yet adaptive approach. I would highly recommend Downtown Physical Therapy and Rehab to anyone in need to PT."
Aug 31, 2020
From Google
"Diem Ha is outstanding. I would not use anyone else. I tripped and fell and she is like a magician. I can now move!! Diem is hands on. Thank you!!."
Aug 21, 2020
"Diem has a deep understanding of issues around my discomfort. The treatments she has prescribed have given me tremendous relief. I am very satisfied with the progress that has been made."
Aug 21, 2020
"Five Stars - the best. Courtney is wonderful."
Aug 21, 2020
"Courtney has done a great job addressing my musculoskeletal problems. Her thorough knowledge of anatomy and muscular physiology is impressive, and I strongly recommend her services. "
Aug 18, 2020
Aug 17, 2020
From Google
"Diem Ha of Downtown Physical Therapy is smart, friendly and professional. Thanks to the treatment sessions, which I received there, the muscle issues and discomfort associated with them, were resolved. Overall, I highly recommend this Physical Therapist. Diem knows the human anatomy well, and more importantly, knows how to make it function properly again. She truly is a rock star in her field!"
Aug 11, 2020
From Google
"Diem Ha of Downtown Physical Therapy is smart, friendly and professional. Thanks to the treatment sessions, which I received there, the muscle issues and discomfort associated with them, were resolved. Overall, I highly recommend this Physical Therapist. Diem knows the human anatomy well, and more importantly, knows how to make it function properly again. She truly is a rock star in her field!"
Aug 11, 2020
From Google
"I was treated for a variety of of aches and happy that the service I received got me healthy and returned me to all my activities. There is a no stress factor to their methods the use of practical PT helps in recovery. "
Aug 10, 2020
Aug 10, 2020
From Google
"I have worked with Diem to addressed several different problems over the last few years, a partial torn rotator cuff in one shoulder, a frozen shoulder, lower back pain, and presently an irritated meniscus. In every instance, Diem's deep knowledge and touch have helped me immensely. I can't recommend her highly enough."
Aug 07, 2020
From Google
"Downtown physical therapy has the most experienced and knowledgeable staff that will help with whatever ailment you come in with! I can’t say enough Great things about how quickly and thoroughly they will get you back “on your feet!” Marco and Diem are superb!!!"
Aug 06, 2020
From Google
"Courtney is so great ! She was very attentive and provided a customizable plan for me to help heal my unstable knee/muscle strain. My recovery was faster than anticipated- thank you Courtney! Highly recommend working with her."
Jul 23, 2020
Jul 20, 2020
From Google
Jul 20, 2020
From Google
"Several years ago I came here for PT after knee replacement surgery and was impressed by the practice and the treatment I received. The new owners (previously on staff) took over and have spruced up the office and treatment rooms nicely. They are super efficient and have maintained the superior professional standards of the past in a newly welcoming atmosphere. I recommend them highly."
Jul 16, 2020
From Google
"My experience over the past 6 weeks has been excellent. I highly recommend treatment here. I broke my ankle, which required surgery and permanent hardware. My experience at the Lewis Wharf location has been fantastic. Sylvana at reception is so professional and kind. Diem, was not my primary therapist, but was very helpful and positive. It is clear that Courtney, my therapist, is passionate about her work and truly cares about her client's progress. I could not believe how fast I was walking again as well as the consistent improvement over the weeks. I was given the tools I needed to do my weekly exercises at home and the encouragement I needed along the way. I am confident that I will continue to improve at home with all of the knowledge Courtney imparted. It is also important to mention that I was treated during Covid-19. I felt very comfortable being treated here because it is very clean, the team sanitizes constantly and takes all the precautions necessary to ensure everyone is safe."
May 22, 2020
From Google
"I went to Downtown Physical Therapy after developing patellar tendonitis in my right knee as an overuse injury from running. I saw Courtney James at the Lewis Wharf location for my physical therapy and was impressed by her patience, attention to detail, and knowledge. Courtney carefully diagnosed and explained the root cause of my injury. She had a curated set of exercises planned for me at every appointment. With her guidance, I made tangible progress week by week until I recovered fully from my patellar tendonitis. I am now ready to start running again! I highly recommend Courtney as a Physical Therapist as she really takes the time and effort to get to deeply understand her patient's underlying condition. It is also delightful to chat with her during physical therapy sessions! "
May 21, 2020
"I have been treated by Courtney for the past several weeks. It is clear that she is extremely knowledgeable. It is also obvious that she truly cares about her patients. I could not ask for better care! "
Mar 13, 2020
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Testimonials

“Diem and the staff at Downtown Physical Therapy and Rehab are true professionals at what they do. I have used them for several of my PT needs through the years and have found the staff to be compassionate and caring in what they do. They are knowledgeable in what I needed to do to get back on the road to recovery for my elbow and back needs. I have recommended them to several of my friends and everyone has had a positive experience. Please check them out!! Thanks.”

T. Scott Troppy, MPH, PMP, CIC

“Diem has made me believe in and appreciate physical therapy again! I had some strains in the past where previous physical therapists didn’t know what they were doing and I wasn’t getting better. After “dealing” with my shoulder blade strain for months, my doctor highly recommended Diem and urged me to give her a try. She immediately figured out the issue and within weeks the pain was completely gone. Now I can exercise again. She is a great communicator, smart, efficient, and practical in her advice. I only wish I had seen her sooner. She’ll be my PT for life! I highly recommend Diem.”

B. Murphy

“Diem is knowledgeable, personable, and professional. I would recommend her for physical therapy. “

B.K.